Customer Care Workshop

This course will give you the knowledge and skills to deliver a good and consistent service to your customers.

You will learn how to:

• keep your business focused on customer needs.
• Check what your customers need and if your business is meeting these needs.
• Understand how customer experience is influenced by the service you deliver.
• Identify what information you can get from customers, how to get it and how to check that it is reliable and up to date.
• Understand what customer rights are and how these rights limit what you are able to do for customers
• Explain customer care requirements to staff, and understand the importance of training, monitoring and appraising.
• Identify how to improve your service to customers and the cost and benefits of an improved service.
• Decide how to take action to improve your customer service.
• Understand the various aspects of legislation, standards and codes of practice that affect the delivery of your products and services.

During the workshop you will develop a workable customer care plan, leading to better customer care and increased sales.

To find out when the next workshop is :

• Grampian Business Base Course Schedule
• or visit the Business Gateway website.